The delivery time for your lePelou order to Germany is 2-4 working days. However, there may occasionally be delays over which we have no control. We ask for your understanding.

As soon as your order is ready for shipment, you will receive an automated email containing a link to DHL shipment tracking and a tracking number.

You can use the tracking number to find out about the current shipping status by entering it in the field provided in the DHL portal.

Click here for DHL shipment tracking.

There are no additional taxes or duties for buyers from the European Union.

Otherwise, buyers are responsible for any customs or import fees that may apply. We are not responsible for delays caused by customs.

In principle, we as the seller are liable for the shipment until the contents of the shipment reach you undamaged.

The situation is different if you have chosen a preferred delivery location . In this case, liability only extends to the drop-off location. If the shipping service provider can prove that the package was left at the drop-off location and was subsequently stolen, you will be left with the cost of your order.

To avoid this, you should choose the “parking permission” or “desired location” service carefully.

You will receive an automated email from us containing a link to DHL shipment tracking and a tracking number.

You can use the tracking number to find out about the current shipping status by entering it in the field provided in the DHL portal.

We usually ship your order within 24-48 hours. However, delays may occasionally occur.

If the courier doesn't find you, you can use the tracking to see whether your parcel has been left with a neighbour or at a branch, for example. In some cases, a new delivery attempt will be made.

We ship your lePelou order via DHL GoGreen shipping, which is 100% climate neutral. The emissions generated by shipping are offset by our shipping service provider.

You can return your order within 30 days of receiving your lePelou order. We do not offer free returns.

Please note that your lePelou product must be in its original condition with all tags and must not show any signs of use, as we will not refund the purchase in such a case.

Personalized items cannot be returned.

How do I make a return?

Please inform us by means of a clear statement that you wish to cancel the contract. Use the sample cancellation form provided for this purpose by filling it out and placing it in the box and sending it back to us.

Without such a completed cancellation form , we cannot track who is returning their package.

Please send your package to the following address:

lePelou | Sandra Pilarz
SELF-CLEARING CUSTOMS*
Kalkbergstraße 49
52080 Aachen

*Only include for returns from non-EU countries. Please use the exact word and do not translate!

consequences of revocation

If you cancel the contract, we are obliged to refund all payments made to you. We will use the same means of payment that you used to conclude the contract to make the refund.

Would you like to exchange items from your order? Then please proceed as follows:

Please send the items you wish to return, including a note stating your name and your exact exchange request, to the following address:

lePelou | Sandra Pilarz
SELF-CLEARING CUSTOMS*
Kalkbergstraße 49
52080 Aachen

*Only include for returns from non-EU countries. Please use the exact word and do not translate!

If you have any further questions about the procedure, you can contact us at any time using the contact form.

We recommend cleaning your new leather bag regularly with a soft cloth. However, you should avoid aggressive cleaning products as these will damage the leather.

Apart from that, you should regularly treat your leather bag with a high-quality leather care product to keep the leather supple and protect it from drying out.

Here you will find a step by step guide.

In the event of a defect, please contact us directly. We will find a solution for you immediately.

Would you like to place an order for more than 5 bags? Please contact us so we can negotiate a price.

Please contact us using the contact form if you would like to purchase our products as a commercial seller.

Trusted Shops is a renowned seal of quality in e-commerce, which has put our online shop through its paces to ensure online shoppers that we are trustworthy as a company and online shop.

For online shoppers, the Trusted Shops icon offers additional security and a basis of trust when shopping on the Internet . The seal of approval and buyer protection signal that the online shop is trustworthy and that customers are protected in the event of problems .

This is what working with Trusted Shops means in concrete terms:

Seal of approval: The Trusted Shops seal of approval is a symbol of trust and security in online shopping . It shows customers that the online shop has been thoroughly tested by Trusted Shops and meets the required quality standards .

Buyer protection: Trusted Shops offers comprehensive buyer protection that gives customers security and confidence when shopping online. This protection includes, among other things, a money-back guarantee , a free guarantee in the event of non-delivery or return, and independent conflict resolution in the event of disputes.

Rating system: Customers have the opportunity to rate their experience with an online store and leave feedback. These ratings are helpful for other customers and contribute to the transparency and credibility of the store.