We ship all orders with DHL GoGreen . The emissions generated by shipping are offset by our shipping service provider.

The delivery time for your lePelou order to Germany is 2-4 working days. However, there may occasionally be delays over which we have no control. We ask for your understanding.

As soon as your order is ready for shipment, you will receive an automated email containing a link to DHL shipment tracking and a tracking number.

You can use the tracking number to find out about the current shipping status by entering it in the field provided in the DHL portal.

Click here for DHL shipment tracking.

There are no additional taxes or duties for buyers from the European Union.

Otherwise, buyers are responsible for any customs or import fees that may apply. We are not responsible for delays caused by customs.

In principle, we as the seller are liable for the shipment until the contents of the shipment reach you undamaged.

The situation is different if you have chosen a preferred delivery location . In this case, liability only extends to the drop-off location. If the shipping service provider can prove that the package was left at the drop-off location and was subsequently stolen, you will be left with the cost of your order.

To avoid this, you should choose the “parking permission” or “desired location” service carefully.